DRAFT — for Chris to confirm before launch. Everything marked [confirm] is a placeholder. Fill in the real details, then delete this note.
Policies
Shipping & Returns
How we ship across Canada and how returns work. Questions? Email info@jerakay.com.
Where we ship
We currently ship within Canada. Shipping to the United States or other countries: [confirm].
Processing time
In-stock orders are usually packed and shipped within [confirm] business days. Custom and sublimated orders follow the timeline we confirm with you when you order.
Shipping rates & carriers
- Rates: [confirm] (e.g. calculated at checkout, or flat rate)
- Free shipping threshold, if any: [confirm]
- Carrier(s): [confirm]
- You will receive tracking details by email once your order ships.
Returns
- Unused items in their original condition and packaging can be returned within [confirm] days of delivery.
- To start a return, email info@jerakay.com with your order number and the item(s) you want to return.
- Return shipping costs: [confirm]
- Refunds go back to your original payment method within [confirm] business days after we receive and inspect the item.
- Exchanges for a different size: [confirm]
Items that can’t be returned
- Custom, personalised, and sublimated items: [confirm] (usually final sale)
- Used or worn equipment: [confirm]
- Mouthguards and other hygiene items once opened: [confirm]
- Clearance or final-sale items: [confirm]
Damaged, defective, or wrong items
If something arrives damaged or isn’t what you ordered, email us within [confirm] days of delivery with your order number and a photo, and we will make it right.